Privacy Policy

Maini Rental Solutions LLP (“LLP”) is a limited liability partnership forming part of the Maini Group, incorporated under the laws of India, having its registered office at No. 38, Maini Sadan, 7th Cross, Lavelle Road, Mahatma Gandhi Road, Bangalore, Bangalore North, Karnataka, India – 560001. The LLP is engaged in the business of tailored rental and leasing solutions for material and people handling equipment and certified operators. The LLP values the trust you have placed in us and recognises the importance of safeguarding your privacy and Personal Data (as defined below).

This Privacy Policy (“Policy”) outlines the types and categories of Personal Data we may collect from you, how we collect, store, process, use and share it for the purposes of offering our Services (as defined below), and the steps we take to ensure its confidentiality and security. This Policy applies to information provided through our website at https://www.mainirentals.com/ (“Platform” or “Website”).

Please read and review this Policy carefully before using the Platform or submitting any Personal Data to the LLP. Please note that, by accessing or using the Platform, you acknowledge that you have read and understood this Policy and agree to be bound by its terms. Further, this Policy is a part of and incorporated within, and is to be construed in consonance with, the Terms of Use published on the Platform (“Terms”).

In case of any discrepancy between this Privacy Policy and the Terms, the provisions of the Terms shall prevail, except to the extent that this Policy specifically addresses obligations under Applicable Law (as defined below), in which case requirements under Applicable Law shall prevail.

INTRODUCTION:

1.1

The LLP respects the privacy of individuals providing us with their Personal Data, including through visiting our Platform, which is owned and operated by the LLP. For the purpose of this Policy, wherever the context requires, any reference to the words “LLP”, “we”, “our” or “us” shall mean and include our affiliates and permitted assigns and any reference to the words “you”, “yours”, “yourself”, “yourselves” or “user(s)” shall mean and include any individual accessing and/or using the Platform and in the case of an entity or business, then such authorised representative of the entity or business who is accessing and/or using the Platform. The term “Services” refers to any services offered by the LLP whether on the Platform or otherwise, as further detailed in the Terms. All other capitalized terms used but not explicitly defined herein shall have their respective meanings given to them under the Terms.

1.2

Your (i) use/access/browsing of the Platform, (ii) the Services, through any means, or (iii) submission of Personal Data to us shall signify your acceptance of the Terms, this Privacy Policy and your express agreement to be legally bound by the same. This Privacy Policy and all matters relating to your access to, or use of the Platform and the Services thereunder shall be governed by and construed in accordance with Applicable Laws without giving effect to any principles of conflicts of law.

1.3

Your Personal Data will be primarily stored and processed in India for purposes connected with the operation of the Platform and provision of our Services. Personal Data collected by us shall be hosted on the ERP platform provided by Odoo in the Indian Data Centre.

1.4

This Policy applies solely to the data collection practices of the LLP and its affiliates. It does not extend to third-party platforms or websites that may be linked to or accessible through the Platform, nor to the procedures and practices of entities or persons not managed, owned or controlled by us. We strongly encourage you to review this Policy regularly. Your continued use of the Platform after any modifications will be deemed as your express acceptance of such changes.

PRIVACY STATEMENT:

2.1

The protection of your Personal Data is of great importance to the LLP. This Policy discloses what information is collected from users as part of our Services, why it is collected, the modes and means by which it will be used, and the entities or persons who will have access to it. The LLP, acting as a Data Fiduciary and Data Controller, collects and processes Personal Data that you submit or disclose to us, including Personal Data received or obtained through third parties.

2.2

This Privacy Policy is an electronic record published pursuant to and in compliance with:

The Digital Personal Data Protection Act, 2023 (“DPDP Act”);
The Digital Personal Data Protection Rules, 2025 (“DPDP Rules”)
Section 43A of the Information Technology Act, 2000 (“IT Act”);
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”);
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“General Data Protection Regulation” or “GDPR”); and
Any other applicable laws and rules read thereunder (present or future) or any statutory amendment or re-enactment thereof for the time being in force.

All of the above shall collectively be referred to as “Applicable Laws”.

2.3

If you do not wish your Personal Data to be used by us as set out in this Privacy Policy, please do not provide us with your Personal Data. Please note that by withholding or withdrawing your data, we may not be able to provide you with our Services, you may not have access to and/or be able to use some features or functionalities of the Platform and your overall user experience may be impacted.

COLLECTION OF DATA:

3.1

When you visit our Platform for availing any of our Services, we may collect a variety of information that you agree to voluntarily provide us via the Platform or while availing any Services or through contact forms.

3.2

For the purposes of this Privacy Policy, “Personal Data” means any data about an individual (“Data Principal”, which shall be taken to mean and include references to a “Data Subject” and vice versa) who is directly or indirectly identifiable, as defined under the DPDP Act and more fully described under the Terms, “Sensitive Personal Data” means Personal Data revealing disability status, UDID particulars, health or medical information, or any other category notified as sensitive under applicable laws and “User Data” shall have the same meaning as described under the Terms.

3.3

In order to improve user experience and the stability of our Services, we may collect information or employ third-party plugins that collect information about the devices you use to access the Platform, including hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers and mobile network information. Such information will be disclosed to or collected directly by these plugins and may be used to improve the content and functionality of our Services.

3.4

We collect and store data from you for a variety of purposes (described below), including to operate effectively and provide you with the best experiences with our Platform. This information is either provided directly by you while availing the Services on the Platform, or collected through your interactions, use and experience with our Services and communications with us.

3.5

While you use the Platform, we may have automatic access to (receive and collect) certain anonymous technical information in standard usage logs through our web server, obtained from cookies (described below) sent to your browser from web server cookies stored on your hard drive, including but not limited to:

computer-identification information;
IP address, assigned to the device which you use;
the domain server through which you access our service;
the type of electronic system you are using;
the type of web browser you are using; and
miscellaneous information connected with your use of the Platform on your device, including your activity on the Platform, search queries, device IDs or other unique identifiers, device and software characteristics, preferred language, connection information, statistics on page views, referral sources including URLs, browser and standard web server logs, information collected via the use of cookies, web beacons and other such technology.

3.6

While accessing the Platform and availing the Services, Personal Data collected about you may include your first and last name (in case of an individual), company / entity name, email address(es), contact number(s), website link(s), purpose of contacting us, and any miscellaneous information voluntarily provided or generated by you in our contact forms such as remarks, feedback, queries and responses, as well as additional information that may be collected in connection with our Services through the Platform, interactions with our authorised representatives / customer service personnel and, when applicable, participation through surveys or marketing promotions that we may offer from time to time.

All such information that may be submitted through the Platform shall be handled in accordance with this Policy and in compliance with Applicable Laws.

3.7

We may also collect the following information concerning:

web pages you visit / access;
links you click on the Platform; and
number of times you access the page(s).

PURPOSE AND USE OF DATA:

4.1

We use your Personal Data to provide our Services and to enhance your experience on the Platform. The purposes for which we may use your Personal Data include:

to provide, maintain and improve our Services;
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and Services;
to administer and enhance the security of the Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you;
to understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services, modify or develop new Services for our Platform, process and complete your requests, provide customer support, process and respond to your queries;
to send you marketing communications about our Services, events, partner programmes and promotions, subject to your consent and opt-out preferences; and
to exercise rights or obligations conferred or imposed by Applicable Laws, including responding to legal requests, regulatory requirements and legal demands for your Personal Data.

4.2

We may use your contact information to send you:

updates regarding the status of Services / Service requests availed or requested by you;
changes in the Policy or the Terms;
event based communications such as, notices, reminders and the like; and
to reach out to you for any other reason as may be necessary.

4.3

We may use anonymous web traffic information to:

administer and manage smooth functioning of the Platform by diagnosing problems; and
track your session and activities so that we can understand better how you use the Platform.

4.4

We may combine information received from third parties with information you provide us through the Platform. We may anonymise or de-identify collected data, and our use of aggregated or de-identified information is not restricted by this Policy. For Platform administration, we analyse log files containing IP addresses, browser type, ISP, pages viewed, operating system, date/time stamp and clickstream data.

4.5

All information collected will strictly be used for legitimate, business and lawful purposes only and we ensure that your Personal Data is treated in accordance with this Privacy Policy and as required under Applicable Laws.

LAWFUL BASIS FOR PROCESSING PERSONAL DATA:

5.1

We may process your Personal Data on the following bases:

Consent: We may process your Personal Data where you have given your free, specific, informed, unconditional and unambiguous consent. For Sensitive Personal Data, consent is obtained through a separate, express consent mechanism at the point of collection, clearly explaining the purpose, nature and use of such data. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.
Contractual necessity: We may process your personal information when it is necessary for the performance of a contract between you and the LLP, including this Policy, the Terms and your use of the Services.
Legal obligation: We may process your personal information to comply with legal obligations that we are subject to, including but not limited to regulatory or legal compliance, record-keeping requirements and fulfilling reporting obligations or other such statutory or regulatory requirements for disclosure under Applicable Laws.
Legitimate uses: We may process your personal information where necessary for the purposes of our legitimate uses or those of a third party, provided these uses are not overridden by your rights and freedoms under Applicable Laws.

DATA SHARING:

6.1

We may share or disclose your Personal Data internally within the LLP or with third-party service providers, affiliates or other such entities as described below in order to provide you with access to the Services. The LLP does not share User Data to third-parties for marketing or other such commercial purposes without the user’s explicit consent.

6.2

Instances where and entities with whom we may share your Personal Data are as follows:

With service providers: We may share your information with our suppliers, consultants, marketing partners, research firms and other service providers or business partners to support our business and enable provision of the Services, including vendors who send emails and messages on our behalf and help us analyse and improve our Services.
For compliance with legal requirements or to assist in investigations: We may share your information with governmental agencies, law enforcement agencies or other companies assisting us, when we are (a) obligated under the Applicable Laws or in good faith to respond to court orders and processes; (b) detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts; (c) responding to claims that an advertisement, posting or other content on the Platform violates the intellectual property rights of a third party; or (d) under a duty to disclose or share your Personal Data in order to enforce the Terms and other agreements, policies or to protect the rights, property, or safety of the LLP, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
For internal use: We may share your information with any present or future member of our Group or affiliates for internal business purposes. “Group” means any entity that controls, is controlled by, or is under common control with the LLP, directly or indirectly, or in the case of a natural person, any relative of such person.
With professional advisors: Auditors, legal advisors, financial advisors and other such professionals who are bound by professional and contractual confidentiality obligations.
With affiliates: Our affiliates who require access to Personal Data to deliver Services, manage our systems or provide customer support, subject to data protection obligations under Applicable Laws.
During business transfers: In the event of a merger, acquisition, reorganisation or sale of assets, Personal Data may be transferred to the acquiring entity, which will continue to honour the terms of this Privacy Policy.
Other instances:
1. We may disclose your Personal Data to other third-parties, wherever necessary in order to fulfil the purpose for which you had provided it.
2. We may share your information other than as described in this policy, but only where we notify you about such other purpose and you expressly consent to such sharing.

COOKIE POLICY:

7.1

The Platform and third-parties with whom we may partner, may use cookies, pixel tags, web beacons, and similar files or technology to collect and store information with respect to your use of the Services and third-party websites.

7.2

Cookies are small files that are stored on your browser or device by websites, online media and advertisements. We use cookies and similar technologies for purposes such as:

authenticating users;
determining the relevance of Services on the Website; and
analysing site traffic and trends, and generally understanding the online behaviours of users who interact with our Platform and Services.

7.3

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

7.4

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons and other technologies to identify your device when you visit the Platform and use our Services, as well as when you visit other online sites and services.

7.5

We will provide you with an option to accept, refuse or modify your cookie preferences when you visit our Platform. To modify your cookie settings independently, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this clause.

THIRD-PARTY SITES:

8.1

The scope of this Privacy Policy is limited to the Platform and Services operated by the LLP. Our Platform may provide links to other websites, or platforms that may be of interest to you. These third-party sites are not operated or controlled by our LLP and this Privacy Policy does not apply to such third-party websites. We strongly encourage you to review the privacy policies of any third-party sites you visit.

SECURITY SAFEGUARDS:

9.1

We implement reasonable security measures to protect your Personal Data from unauthorised access, disclosure, alteration or destruction. These measures include encryption, secure servers and adherence to industry standards for data protection. The LLP stores and processes information on secure servers in India, protected by both physical and technological security measures to safeguard against unauthorised access, loss or alteration of data.

9.2

While we take reasonable steps to secure your information, no method of data transmission over the internet or method of electronic storage can be guaranteed to be completely secure. By using our Platform, you acknowledge the inherent risks involved in the transmission of data over the internet.

9.3

In the event of a Personal Data breach that is likely to cause harm to Data Principals, the LLP will notify the Data Protection Board of India and the affected Data Principals in accordance with the timelines and procedures prescribed under Applicable Laws.

10.

DATA PERTAINING TO CHILDREN:

10.1

The Platform and Services are intended solely for use by individuals who are 18 years of age or older in a professional or business capacity. We do not knowingly collect Personal Data from minors.

11.

THIRD-PARTDATA RETENTION AND ERASURE:Y SITES:

11.1

We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws, regulations or contractual obligations. In some cases, we may retain your data to comply with statutory or regulatory retention requirements, to prevent fraud or misuse, to protect the LLP’s legal rights or to defend against potential legal claims. Once your data is no longer needed for the purposes stated above, we will securely delete your personal information in accordance with Applicable Laws.

12.

YOUR RIGHTS:

12.1

We take every reasonable step to ensure that the Personal Data we process is accurate, complete and, whenever necessary, kept up to date.

12.2

In accordance with Applicable Laws, you have the following rights as a Data Principal:

Right to Access: The right to obtain a summary of the Personal Data we hold about you and information about the processing activities undertaken in respect of such data.
Right to Correction and Erasure: The right to request correction of inaccurate or incomplete Personal Data and to request erasure of Personal Data no longer required for the purposes for which it was collected, subject to legal retention obligations under Applicable Laws.
Right to Grievance Redressal: The right to have your grievances addressed by our Grievance Officer within the timelines prescribed under Applicable Laws.
Right to Nominate: The right to nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity.

12.3

The rights described above can be exercised through the Platform or by contacting our Grievance Officer through the details provided below. You may also reach out to our Grievance Officer should you require any assistance in exercising your rights or if have any queries concerning the storage, process, use, sharing, retention and erasure of your Personal Data.

13.

CONSENT:

13.1

By using the Platform or providing us with your Personal Data, you consent to the collection, use, storage, disclosure and processing of your information (including Sensitive Personal Data) in accordance with this Privacy Policy, consistent with the Terms and in compliance with Applicable Laws. If you share Personal Data about other individuals, you confirm that you have the necessary authority to do so.

13.2

For Sensitive Personal Data including disability-related information and information relating to children, the LLP obtains your free, specific, informed, express, unconditional and unambiguous consent through a separate express consent mechanism at the point of data collection.

13.3

By providing your Personal Data on the Platform, you consent to being contacted by us (or our affiliates, technology partners or business partners) via SMS, instant messaging apps, calls or email for the purposes outlined in this Privacy Policy.

13.4

You have the right to withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal. Withdrawal of consent may affect your ability to access certain features of the Platform or limit the Services we can provide. To withdraw consent, please contact our Grievance Officer.

14.

OPT-OUT:

14.1

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us. If you do not wish to receive promotional communications, please unsubscribe by clicking on the unsubscribe link in the email or write to us at info@mainirentals.com

15.

GRIEVANCE OFFICER:

15.1

In compliance with Applicable Laws, the LLP has designated a Grievance Officer for addressing grievances and discrepancies raised by users who have provided their information through the Platform. The contact details for our Grievance Officer are as follows:

Name: Rakesh Tripathy
Designation: Business Head
Address: 603/604, 6th Floor, Devatha Plaza, Residency Road, Bangalore
Phone: + 91 8792801389
Email: info@mainirentals.com
Contact Timings: 11am to 6pm, Monday to Friday

Please direct any concerns regarding the misuse or violation of this Privacy Policy to the Grievance Officer through the contact details provided above.

15.2

The LLP shall make all efforts to acknowledge your grievance within forty-eight (48) hours of receipt and to address the same within thirty (30) days of acknowledgement.

16.

GOVERNING LAW AND DISPUTE RESOLUTION:

16.1

The terms of this Privacy Policy, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, its subject matter or formation, shall be governed and construed in accordance with the laws of India.

16.2

Any disputes, differences and claims regarding or arising out of this Privacy Policy, or in any way relating hereto or any term, condition or provision herein mentioned or the construction or interpretation thereof or otherwise in relation hereto, shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

17.

MODIFICATIONS TO THIS PRIVACY POLICY:

17.1

We may revise this Privacy Policy from time to time to reflect updates to our information practices, at our discretion. In the event of significant changes, we will notify you by posting the updated Privacy Policy on the Platform and, where required by Applicable Laws, by sending you an email notification. You may access the latest version of the Policy at any given time on the Platform and we encourage you to regularly review the Policy.

17.2

Your continued use of the Platform and Services after any such changes will constitute your acceptance of the revised Privacy Policy.

18.

WAIVER:

18.1

Any waiver of any provision of the Policy, or a delay by the LLP in the enforcement of any provision hereunder, shall neither be construed as a continuing waiver nor create an expectation of non-enforcement of that or any other breaches of the same kind or other provisions of the Policy by us.

19.

CONTACT US:

19.1

If you have any queries, concerns or complaints regarding the collection, use or processing of your Personal Data as described in this Privacy Policy, please reach out to us through the contact details provided below. We will respond to your request as promptly as possible.

LLP: Maini Rental Solutions LLP

Registered Office: No. 38, Maini Sadan, 7th Cross, Lavelle Road, Mahatma Gandhi Road, Bangalore, Bangalore North, Karnataka, India, 560001.

Website: https://www.mainirentals.com/
Email: info@mainirentals.com

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